The modern workplace has evolved into a completely different entity altogether. For some industry’s more than others, this means being mobile and on the go more frequently than ever before. This de-construction of the corporate culture has brought some newfound freedoms and new restrictions in equal measure along for the ride.
Some industries will adopt different technologies as they appear for different reasons, with some not needing as much innovation as others. With convenience being the main proponent of a lot of communicative innovations, it should not come as a surprise that the advent of Virtual Phone Systems has skyrocketed the bottom lines for various businesses that consistently require an on-the-go communications model that was once an administrative nightmare and overall headache to maintain and implement.
Today, we’re going to explore a few of the more prominent industries that have or should adopt a virtual phone system and showcase the unique capabilities they can provide.
What Are Virtual Phone Systems?
Before we jump headfirst into the technological advantages that certain industries have reaped from Virtual Phone Systems like Talkroute, it’s helpful to know what they actually entail. To put it mildly, Virtual Phone Systems or VoIP’s are a scalable software service that allows telecommunications to be transferred and take place entirely in the digital sphere whilst still maintaining the conveniences of a phone number.
Think of it as a cloud-based telecommunicator that is able to seamlessly connect a number to anywhere you so desire. The marvel comes in with the integration of software and hardware, with the systems being entirely software based and able to be channeled through a simple internet connection without the need of additional hardware components.
This has allowed various companies to personalise their incoming telephone number which helps and direct the call seamlessly to any given member of the team, whether in the office or to a mobile phone – with the added caveat of being able to repurpose these calls at will and without delay or inconvenience. The ease of setup and overall interface across the board has led it to become a fast-moving investment for a wide variety of industries and for some very good reasons.
While the incorporation of any new technology should be lauded and applicable to any industry, there are a few that stand to benefit in a greater capacity than others for a variety of reasons. Now that we have a basic understanding of the technology and its features, it’s time to dive into a few of the appropriate industries that have the greatest uses for virtual mobile systems.
IT & Support
Of course, one of the principal industries that stand to benefit from virtual phone systems is in the IT and Support realm. Companies that have a specialty in technical support will often need to be out of office for more intensive assignments, even more so when they’re a mobile company. As such, having a 1800 number or a professional or catchy looking number would be more advantageous and professional than a simple mobile number, especially if there’s more than one worker in the company that’s moving around.
There are already a few examples of mobile companies opting for the more professional aesthetic that’s conveniently provided with virtual phone systems, some even able to go to full scale 24/7 service as a result and bringing the bottom line well and truly up.
Hospitality has much to gain form the implementation of a virtual phone system due to the various additional features that seem almost catered to the industry in a variety of ways. The easy interface allows hotels to manage and build an internal extension system that isn’t hardwired into phones for each room. The archaic landline phone sets in each room is an outdated concept that could be easily integrated into a virtual space which would consequently increase customer satisfaction rates.
The ability to build smarter inter-communicative systems for hotels extends to staff as well, with the newfound ability to setup different employees to receive calls wherever they may be at any given time. This is advantageous for nighttime workers who often patrol the premises and will not always be stationed at the front desk to take calls at all hours of the night.
The construction industry is constantly on the rise around the world, with more money going into infrastructure than ever before, chances are there will be companies that are stretched across various parts of a city or even country. As such, building managers and even employees will often be on the move through different sites and not be able to attend a landline locked phone number.
Sure there are options to have someone to forward calls at any given time, but for saving monetary costs and keeping the spending levels in check, it’s much more advantageous to implement a smarter solution that’s found in virtual phone systems.
The ease of setup is one particular advantage, there are also some caveats to be found within the system features on offer that can assist with ensuring accurate information is given in awkward circumstances – one such feature being transcription offerings. When there’s specificity required or particular numbers that need to be maintained, chances are there won’t always be a pen and paper in a quiet room for someone to effectively transcribe the specifics.
E-Commerce & Sales
No list about the industries that stand to benefit from virtual phone systems would be complete without the obvious e-commerce industry, which has become a forefront and bustling industry in recent years thanks to the ease of online purchasing.
Virtual phone systems seem to be tailor made for this industry with many burgeoning markets on e-commerce being predominantly small affairs and often run from homes and smaller offices. As such, the integration of virtual phone systems would give e-commerce business owners unprecedented conveniences for answering calls and maintaining a professional brand. A singular and easy to remember business number that can reroute automatically to any mobile at any time brings a whole new level of conveniences for customers and owners.
The recording and transcribing features that are common in virtual phone systems will also play a major role in reducing common stressors, and automatic line transfers are designed to cut waiting times which will invariably boost your company’s reputation and potential in the long run. Many e-commerce businesses have opted for virtual phone systems already due to the remote nature of various aspects of the business causing tremendous stresses with traditional landline connectivity means.
These were just a few of the industries that have opted or should be opting virtual phone systems en-masse. We haven’t even delved into the utilities the systems hold for alternative industries such as health care and travel agencies which have their own set of unique capabilities with proper integration of the systems.
As more and more business is conducted in an online sphere, it’ll be up to the forward thinking and daring companies to lead the way forward and integrate a technological advantage over the rudimentary and outdated tactics of old.
If you’re considering implementing a virtual phone system in your own business, it’s good to have a look at the current market and what each unique system offers. Good luck.